Terms & Conditions

Last updated: 29 August 2025

At CJ's Luxe Cleaning Solutions, we’re committed to delivering exceptional service with transparency and care. These terms outline the expectations for both our clients and our team to ensure a smooth and satisfying experience every time.

1. Cleaning Services

Duties are specified during booking.
All cleaning products and equipment are supplied by our team.
If safety concerns arise, staff reserve the right to terminate the service.

2. Customer Responsibilities

To help us deliver the best results, we ask that clients:

Provide a safe working environment
Ensure unobstructed access to all cleaning areas
Make utilities available (hot/cold water, electricity, rubbish bins)
Inform us of any known hazards before service begins
Secure pets in a room not scheduled for cleaning
For end-of-lease cleans, remove all furniture and personal items beforehand (fees may apply if items need to be moved)
Report any issues within 72 hours via your property manager for a complimentary re-clean (within original scope)

3. Payment Terms

Payment is due within 7 days of service completion
We accept cash, credit card, or direct deposit
For ongoing services, payment must be received before the next scheduled clean
Jobs over $120 require a 20% deposit at booking; the balance is due upon completion
Credit card payments may incur a fee of 1.5%–2%, depending on card type

4. Late Payment

A 10% late fee applies to invoices unpaid after 7 days

5. GST

Tax invoices are provided for all services

6. Quotations

Quotes are valid for 30 days
Accepting a quote confirms acceptance of these terms
Additional costs for services outside the original quote will be communicated before work begins
Quotes are based on client-provided information and may change if circumstances differ

7. Changes to Service Days or Times

Changes must be communicated and agreed upon in advance
Additional services may be arranged if time permits or scheduled separately
All bookings require confirmation
Properties must be accessible at the scheduled time; cancellation fees may apply otherwise

8. Complaints

While we take great care, we are not liable for damages not caused by staff negligence
Service dissatisfaction must be reported within 24 hours
Damage claims must also be made within 24 hours
We’ll work to resolve issues promptly, offering a re-clean or partial refund at our discretion

9. Personal Information

Your information will not be shared with third parties not directly involved in service delivery, unless required by law

10. No Locked-In Contract

No contract is required for regular cleaning services
We encourage open communication to ensure your satisfaction every time

Privacy Policy

Last updated: 29 August 2025

CJ's Luxe Cleaning Solutions is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What We Collect

We may collect:

Name, address, phone number, and email
Feedback, complaints, and dispute records
Financial and invoicing details

2. How We Collect It

Information is gathered through:

Email and phone communications
Office procedures and internal systems

3. Why We Collect It

We use your information to:

Process payments and invoices
Address feedback and complaints
Comply with legal obligations

4. Disclosure

Information may be disclosed to legal or regulatory bodies when required
We do not sell or rent your personal information to third parties

5. Data Security

We take reasonable steps to protect your data from loss, interference, or unauthorised access through secure storage and access protocols

6. Policy Updates

We may update this policy periodically. Changes will be published on our website and communicated to relevant parties

📍 Address: 5/167 Tamar Street, Ballina NSW 2478